Learning Outcomes

ISO 22483 Basics

Core Service Principles

Accommodation Operations

Food and Beverage Services

Safety and Security

Management and Improvement

Lesson Summary

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations - Assessment

Master quality standards for hospitality and tourism operations using ISO 22483:2020 with this free online course.

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations

This course introduces the quality standards in the hospitality industry. Discover fundamental values, such as consistency and cultural sensitivity, in delivering exceptional service. You will review daily operations in rooms, dining, and safety, and learn best practices in hygiene, energy use, and guest privacy. Grasp the roles of audits, policies, and staff training and enhance service through feedback, monitoring, and regular upgrades.

Revenue Management Tools and Data

Segmentation, Forecasting and Budgeting

In this module, you will familiarize yourself with the basic knowledge of hotel yield and revenue management. The important tools, including the computer software used by revenue managers for data monitoring and analysis, segmentation, forecasting, and budgeting, will be highlighted.

Customer Service: Models and Trends

In this module, learn how to carry out great customer service to edge out competitors and ensure repeated patronage from customers. Learn how to wow your customers and enforce their loyalty to your brand by building good relationships with them, and promptly handling their complaints. You will be shown the latest customer service technology trends.

Hotel Revenue Management and Customer Service Excellence - Course Assessment

Study the global best practices for hotel revenue management and customer service excellence in this free online course.

Hotel Revenue Management and Customer Service Excellence

In this course, the procedures for data monitoring and resource management - and the basic tools for revenue management in the hospitality industry - are discussed. You will learn to discern the benefit of customer service and the most practical systems for building an excellent relationship with your customers. By completing this course, you will be able to impress your customers with a world-class service that will increase your revenue.

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