Getting Started

Review Quiz

In this module, Getting Started, students will learn about getting started. This module will cover the basics of organization skills, resource management, better communication, and time management. This module will help students to manage their time more effectively, be better organized, improve communication skills, and empower themselves, all key aspects of being a successful and effective administrative assistant.

Getting Organized (I)

Demo 1

In this module, Getting Organized (I), students will learn about getting organized. This module will take a look at making the most of voice mail. Making the most of voice mail uses several key steps including, always being professional, using common courtesies, using notes for important issues, having a prepared greeting, and making your message short. The organization begins at your data entry points such as emails, voice mails, and interoffice mail.

Getting Organized (II)

In this module, Getting Organized (II), students will continue learning about getting organized. Now it's time to organize your environment to be more efficient. This module will give you some great suggestions on how to organize your workspace, your tasks, and the people you work with on projects. Keep frequently used materials on your desk, set up a landing area for new work, create a workflow pattern, and minimum personal effects help make an effective administrative assistant.

Managing Time

In this module, Managing Time, students will learn about managing time. In this module, we will discuss how to be a better time manager with some very simple behavior modification. We are all given the same amount of time each day, use it wisely. The work breakdown structure (WBS) document is the key tool, establish intervals of communication before and during the project, and distribute documents to the project team once they are complete.

Getting It All Done On Time

In this module, Getting It All Done On Time, students will learn about getting it all done on time. Ultimately, it is our job to deliver things on time. Prioritizing your work, staying on track, and accurate goal setting are essential elements to you being able to deliver your project or tasks on time. This module will allow you to explore techniques that increase your effectiveness in meeting your deadlines.

Special Tasks

In this module, Special Tasks, students will learn about special tasks. As an administrative supporter, you will be tasked with organizing special tasks that will require precise organization and execution. This module will give you the basics of handling several special tasks that you may encounter. This module will also cover planning small meetings, including meeting objectives, required supplies, reserve a place or room, and notifying the attendees.

Verbal Communication Skills

In this module, Verbal Communication Skills, students will learn about verbal communication skills. Your job as an administrative supporter will place you in many situations where you are speaking with the leaders and decision-makers of the organization. Having sound verbal communication skills is essential in influencing those around you. This module will also cover how listening and hearing aren't the same.

Non-Verbal Communication Skills

In this module, Non-Verbal Communication Skills, students will learn about non-verbal communication skills. Our body language dictates much of what we are feeling inside. Understanding effective body language is essential for an administrative supporter in the process of building relationships through the organization. Body language comprises the majority of how we communicate and cannot be hidden, so it's important to learn how to use it to your advantage.

Empowering Yourself

In this module, Empowering Yourself, students will learn about empowering yourself. Being an administrative supporter leaves plenty of room for empowering yourself. Often times, you are expected to act independently, make decisions, and resolve issues with little or no guidance. Students will learn the importance of being assertive. Being involved, positive, brief, calm, and direct are important skills for the administrative assistant.

The Team of Two

In this module, The Team of Two, students will learn about the team of two. Working as a team with your manager is essential in keeping the lines of communication open and building rapport. A good and positive relationship with your manager is the foundation and support structure that gives you the ability to function independently. Key aspects when working with your manager are trust, communication, positivity, confidence, confidentiality, and being professional.

Taking Care of Yourself

In this module, Taking Care of Yourself, students will learn about taking care of yourself. As we come to a close on this course, a very important topic is yet to be taught. Many of us spend more hours at work than we do at home with our families. The work environment can be a source of well being or a source of stress and unhealthy living. This module will look at ergonomics, stress management, and dealing with a heavy workload in order to learn how to manage the work-life balance.

Administrative Support - Assessment

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Administrative Support

This course teaches you the basics of organization, resource and time management and communication. We explain how to manage office resources and time more effectively to improve everyone’s performance. We then show you how to improve your verbal and non-verbal communication skills to influence others and empower yourself. This course offers training that can make you a successful and effective administrative assistant or office manager.

Topic A - Attitude in the Workplace

Topic B - Professionalism

Topic C - Making Changes through Personal Accountability

In this module, Positioning Yourself as a Professional, students will learn about how their attitude affects them in the workplace. This module will cover the attitude projected by professionals and how to behave professionally as well as how to make changes in attitude through personal accountability.

Topic A - Your Image as a Whole

Topic B - Becoming More Marketable

Topic C - Communicating and Image

In this module, Enhancing Your Professional Image, students will learn about ways in which they can enhance their professional image. This module will take a look at enhancing your image as a whole, how to become more marketable as an individual, and the best processes for communication in regards to your image.

Topic A - Time Management

Topic B - Project Management Techniques

Topic C - Making Decisions

In this module, Expanding Your Skills, students will learn about methods with which they can expand upon their skills. This module will begin by discussing time management and how important time management is in a professional environment. Students will then learn about project management techniques as well as the process for making decisions.

Topic A - Keys to Effective Communication

Topic B - Presentations

Topic C - Meetings

In this module, Communicating for Results, students will learn about communicating for the best results. We will start by discussing keys to effective communication in a professional setting, then we will take a look at giving presentations to communicate ideas and plans. This module will then wrap up by discussing meetings.

Topic A - Work and Your Personality

Topic B - Networking

Topic C - Roles in the Office

In this module, Building Relationships and Networks, students will learn about the process for building relationships and networks. This module will start by taking a look at work and your personality and how the two work together. Students will then learn about networking effectively as well as roles in the office environment.

Professionalism in the Office - Assessment

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Professionalism in the Office

This free online course teaches the basics of professional behavior in the work environment. You will learn about positioning yourself as a professional and enhancing your image as well as about expanding your skills, communicating for results and building relationships and networks. Start this course today and learn how to exude professionalism in the workplace.

Learning Outcomes

Responsibility and Management

Processes and Maintenance

Documentation Needs

Lesson Summary

This module will introduce you to work responsibilities, time management and business communication. You'll learn how to manage accounts payable and make the best use of office resources in your organisation. You'll study different types of business documents and their proper use in different situations to achieve your corporate goals.

Course assessment - Corporate Process Management

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Corporate Process Management

Do you want to improve business operations to stay competitive and drive innovation within an organisation? This business administration course explains how to manage your time, workload and priorities in the office. We show you how to effectively communicate with coworkers and create a positive work environment. We also examine business documents and the elements of a productive organisational meeting. Sign up to improve your corporate skills.